WELCOME TO HOLYOKE MALL

PARTY HOST MANAGER

INTRODUCTION

The Birthday Party Manager organizes all aspects of birthday parties including contacting interested individuals, building reservations on Centeredge, and scheduling staff.

PRIMARY JOB RESPONSIBILITIES

• Facilitate creative and entertaining birthday parties
• Schedule, coordinate and manage birthday party requests
• Create a fun and enthusiastic environment for all guests
• Organize and implement birthday activities
• Supervise and schedule party staff
• Maintain reservations and prepare reports
• Oversee/provide clean up following parties
• Manage Party Team Lead
  • Ensure that party sheets are completed both accurately and on time
    • Daily party schedule
    • Pizza spreadsheet
• Sources, orders, and maintains inventory of party supplies
• Partner with Marketing team to develop and facilitate a marketing plan to drive more parties
  • Mailchimp
  • Social Media
  • Onsite advertisement
  • Manages call log
• Maintains open communications with management of scheduled events
• Develop and implement post-party follow up and referral process
• Assists and supports front desk staff on all birthday related questions/concerns
• Operates Point of Sale (POS) system including deposits and party transactions
• Provides or performs other services or duties as required by General Manager

ADDITIONAL RESPONSIBILITIES

• Cash Management
  • Cashing in and counting down tills
    • Reports any variance to the General Manager
  • Change requests

SKILLS AND KNOWLEDGE

• Excellent organizational skills with the ability to prioritize workload and multi-task in a fast paced environment
• Ability to handle multiple assignments on a timely basis with a high degree of accuracy
• Communicates clearly and in a friendly manner.